Exchanges & Returns
If the returned product does not meet the return conditions below, we unfortunately cannot accept the return.
What are the return options?
- If you are not satisfied with your order, you can return or exchange your order within 30 days of receipt.
What is the return procedure?
- You can return your product within 30 days of receipt.
- After registering your return, you have another 14 days to send your return. This can easily be done by following the instructions listed below.
- Once your return has been received in good order, it will be processed as soon as possible (no later than 5 working days). The order must be returned in the original packaging.
- The refund will be deposited into the account with which you placed the order within 14 days after receipt of your return.
Please note: if you purchased a starter pack, set or a colour set, you must return it in full.
Are returns free?
- The shipping costs for returning your order are at your own expense. If you are not satisfied with your order, you can indicate this when registering your return. If we see that we have made a mistake, we will cover the shipping costs and you will get them back from us.
Exchange
When you exchange your order, we will send you the new product free of charge.
My product is broken/damaged, can I return it for free?
- If your order is broken or damaged, please contact Moods Gellac customer service. A broken or damaged product that falls within the warranty period can of course be returned free of charge.
Warranty
- All our products have a 30 day 100% money back guarantee. And our nail lamps have a 12 month guarantee.
Return instructions
Step 1: Download the return form
Print the form.
Step 2: Complete the form completely
Please include this form with your return shipment.
Step 3: Return the package
The return address is stated on the form.
Please keep the proof of postage until you are sure that Moods Gellac has received your package safely. We will need this if we do not receive the return package.
Email your order details (order number) and shipping details of the package to info@moodsgellac.nl
Not satisfied with the product or do you have other questions? You can always contact us via info@moodsgellac.nl.
